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ACCESS INFORMATION

We want everyone to have a safe, comfortable and enjoyable experience at Live at York Museum Gardens.
 

This information explains the accessible facilities available, how to book accessible tickets, what to expect at the event and how to contact our Access Team.

  • Choose the accessible ticket that best meets your needs.
     

    There are three accessible ticket options:
     

    - Accessible Viewing Platform
    For wheelchair and mobility scooter users and people who, for medical reasons, are unable to stand at all during the show.
     

    - Accessible Ambulant Area
    A ground-level seated area for people who may need to sit down at some points during the show for medical reasons.
     

    - Accessible Standing Ticket
    For customers who do not need a seated area but require an Essential Companion / Personal Assistant ticket. This is within the general admission standing area and is not a separate accessible standing space.
     

    Book your accessible ticket

    Accessible tickets should be purchased through the events tab on our website or through See Tickets- please note that accessible tickets are not available via any other ticketing websites. This is so we can manage the service in the most effective way.
     

    BOOK ACCESSIBLE TICKETS HERE
     

    All accessible tickets include ONE complimentary Essential Companion / Personal Assistant ticket.
     

    You should only purchase one accessible ticket for a party of two consisting of:

    • One access customer

    • One Essential Companion / Personal Assistant
       

    Please do not purchase multiple accessible tickets unless more than one person in your party requires an accessible ticket.
     

    Your Essential Companion / Personal Assistant ticket will automatically be added to your order.

  • One complimentary ticket is included.
     

    We automatically issue one complimentary Essential Companion / Personal Assistant ticket to customers with disabilities and/or access requirements who purchase:
     

    • An Accessible Viewing Platform ticket
       

    • An Accessible Ambulant Area ticket
       

    • An Accessible Standing ticket
       

    Appropriate supporting documentation will be required.
     

    Essential Companion / Personal Assistant tickets must be booked in advance.
     

    Only one Essential Companion / Personal Assistant ticket is available per access customer.
     

    Additional friends or relatives cannot join you in the Accessible Viewing Platform or Accessible Ambulant Area. This allows us to accommodate as many access customers as possible who need these facilities.
     

    Changing your Personal Assistant during the event
     

    If you have purchased an Accessible Viewing Platform or Accessible Ambulant Area ticket, your Essential Companion / Personal Assistant will also receive a Personal Assistant pass.
     

    This pass is interchangeable during the event.
     

    For example, if you attend with a group of friends or family, your Essential Companion / Personal Assistant can change during the event if you wish.

  • Accessible Viewing Platform
     

    The Accessible Viewing Platform is available for:
     

    • Wheelchair users
       

    • Mobility scooter users
       

    • People who, for medical reasons, are unable to stand at all during the show
       

    You must purchase a ticket for this area to use the platform.
     

    The platform has:
     

    • Chairs for customers who need them
       

    • Accessible toilets
       

    Capacity is limited, so tickets must be purchased in advance.
     

    Please prepare for the weather

    The Accessible Viewing Platform is uncovered. Please note only small handbag sized umbrellas are permitted on site so please plan appropriately.
     

    Accessible Ambulant Area
     

    The Accessible Ambulant Area is a ground-level seating area for customers who may need to sit down at some points during the show for medical reasons.

    This area is not a viewing platform.
     

    You must purchase a ticket for this area to use it.
     

    The area has:
     

    • Chairs for customers who need them
       

    Capacity is limited, so tickets must be purchased in advance.
     

    Please prepare for the weather

    The Accessible Viewing Platform is uncovered. Please note only small handbag sized umbrellas are permitted on site so please plan appropriately.

     

    Accessible Standing Ticket
     

    Choose an Accessible Standing ticket if you:
     

    • Do not need to use a seated area
       

    • Need an Essential Companion / Personal Assistant ticket
       

    This is a fully standing ticket within the general admission area.
     

    An Accessible Standing ticket:
     

    • Does not provide seated access
       

    • Does not provide access to the Accessible Viewing Platform
       

    • Does not provide access to the Accessible Ambulant Area
       

    • Does provide you with a facilities wristband which allows you to use the accessible toilets in the main toilet blocks and use of the accessible bar queues.

  • After purchasing an accessible ticket, you will receive a confirmation email from See Tickets.
     

    This email will contain a link to an Access Questionnaire.

    ​

    You must:

    ​

    1. Complete the questionnaire within 14 days of purchasing your ticket.
       

    2. Provide documentation to support your accessible ticket purchase.
       

    Failure to complete the questionnaire and provide the required documentation could result in your ticket being cancelled.


    Supporting documentation

    Customers who purchase an accessible ticket will receive an email from See Tickets with a link to an access questionnaire. The questionnaire must be completed within 14 days of purchasing your ticket.
     

    Supporting documentation will be required.
     

    Where possible, we kindly ask that you submit a copy of your Access Card as your supporting documentation.

    You can apply for an Access Card here.
     

    An Access Card is our preferred form of supporting documentation. It provides us with the information we need to assess your access requirements and plan the event appropriately, without requiring you to share sensitive personal or medical information.
     

    This helps us process applications efficiently while protecting your privacy.
     

    If you do not currently have an Access Card, we are happy to accept the following alternative forms of supporting documentation:

    • ✔️ PIP

    • ✔️ DLA

    • ✔️ Nimbus Card

    • ✔️ Registered Severely Sight Impaired Card

    • ✔️ Assistance Dog Card

    • ✔️ Medical Professional Letter

    • ✔️ Other supporting evidence

    • ✔️ Personal statement
       

    If any documentation contains personal information that you would prefer not to share, we encourage you to redact this before submitting it, provided the relevant information relating to your access requirements remains visible.
     

  • We recognise that some guests may have more recent temporary impairments or a change in health circumstances and, where possible, we will do our best to accommodate their access requirements. However, there is a set capacity for the accessible areas, this is to ensure the safety and comfort of our access customers and their Personal Assistants (PAs). Once this capacity has been reached, we are unfortunately unable to issue any further accessible viewing area tickets.
     

    Temporary impairments including those caused by pregnancy or recent injuries, such as broken bones or recent surgeries, these are not eligible for the full Access Scheme provisions. 
     

    To help ensure our events are as accessible and inclusive as possible for all customers with disabilities and access requirements, all accessible viewing area tickets are made available from the start of the sales period. This approach provides the fairest opportunity for customers to secure the facilities they need, while allowing us to manage the capacities of these areas as effectively as possible.
     

    If you have a temporary impairment or a health condition which has developed since you purchased your tickets and will effect your visit please access@futuresoundgroup.com
     

    Although we cannot guarantee availability in the accessible viewing areas, we will do our best to discuss suitable options and provide assistance where possible within what is reasonably possible.

  • Wheelchair users are welcome in the general admission areas of the event.
     

    For the safety of wheelchair users and other attendees, please:
     

    • Avoid positioning your wheelchair directly at the front barrier.
       

    • Remain towards the edges of the crowd wherever possible.
       

    If the event team considers that your location presents a safety risk, you will be asked to move to a safer location.
     

    Our team will always aim to do this with your safety and enjoyment of the event in mind.

  • Please do not bring your own chair or stool in any form. This will not be permitted on site.
     

    Customers are not permitted to bring their own chairs or stools into the event for any reason.
     

    The Access Team cannot allow personal chairs or stools, including in extenuating circumstances.
     

    Please see the event Terms and Conditions for information about other items that are prohibited on site.

    Picnic Benches
     

    There are a number of picnic benches in the food vendor areas which can be used if you need to take a rest.
     

    • Benches are available on a first come, first served basis.
       

    • The picnic benches do not have a view of the stage.
       

    • The benches cannot be reserved in advance.

  • Accessible toilets will be available on site.
     

    Main toilet block

    Accessible toilets will be available in the main toilet block.
     

    Accessible areas
     

    Customers with tickets for the:
     

    • Accessible Viewing Platform
       

    • Accessible Ambulant Area
       

    will also be able to use the accessible toilets within these areas.
     

    If you have not purchased an accessible ticket but you need to use the accessible toilets please contact access@futuresoundgroup.com to arrange collecting a facilities wristband.
     

    Please note that due to the size of the event and venue there will not be changing places toilets at this event.

  • If you need to bring an assistance dog, please let us know in advance.
     

    Please email: access@futuresoundgroup.com

  • ​

    The event is unable to provide reserved parking for any customers.
     

    There are several Blue Badge parking locations near York Museum Gardens which we can direct you towards.
     

    Please note that these are publicly available Blue Badge spaces and are therefore available on a first-come, first-served basis.
     

    Marygate Car Park
     

    There are 11 free parking bays for Blue Badge holders located between the entry and exit points.
     

    Please note that there is a fee to park in the car park.
     

    Bootham Row
     

    There are 9 dedicated Blue Badge parking bays available for Blue Badge holders only.
     

    Blue Badge holders can also park in any bay in this car park, free of charge, for as long as they want.
     

    Travel information
     

    More information about parking and public transport in York is available from iTravel York.

    ​

  • It is prohibited to bring your own food with you to the event, as the event will have a range of catering options to suit different diets.

    However, should you need specific food for medical or religious reasons please contact access@futuresoundgroup.com and appropriate authorisation can be given.
     

    Please make sure that if you need to bring any prescription medication into the event that this has original labels on with your name and you have ID which matches. Please only bring what you need for the day.

  • Live at York Museum Gardens is an outdoor greenfield site.
     

    You may need to travel across grass to reach the Accessible Viewing Platform and other areas of the event.
     

    If there has been rain before the event or on the day, the ground may become:
     

    • Muddy
       

    • Softer
       

    • More difficult to navigate
       

    Please come prepared for these conditions.
     

    Important
     

    Unless you have pre-arranged accessible seated tickets, this is a standing event.

  • We will not be using strobe lighting at this event. 

  • Plan your exit
     

    For a safe and efficient exit after the show, all customers will leave the event via Museum Street.
     

    This means that we are unable to provide a separate access exit lane.
     

    If you would prefer not to navigate through a large crowd, we recommend staying inside the venue until the majority of customers have left.
     

    If you have a ticket for the Accessible Viewing Platform, or the Accessible Ambulant Area you can remain on the platform while the main crowd leaves.
     

    This normally takes around 20 minutes after the show ends.
     

    Once the majority of customers have left, you can make your way out via Museum Street with fewer people around.

  • Customers who have purchased an accessible ticket will receive a map of the site from their ticket outlet closer to the day of the event.
     

    You will also receive an information sheet about the event.

  • If you have an access enquiry or need to discuss your access requirements, please contact us:
     

    Email

    access@futuresoundgroup.com
     

    Phone

    0113 244 3446
     

    We are happy to discuss your access requirements and help you understand which facilities and ticket type are suitable for you.

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